Web Content Writer, UI/UX Writer, Copyeditor, Spanish UX Translator (on contract) at AT&T CSO IAM, NY, Jan 2021 - June 2021
Responsible for creation of written content, content organization, and content management for digital properties across both desktop and mobile applications. On a daily basis delivered clear, trustworthy, and concise UX writing solutions;
Partnered with UX design, research, product management, program management, and engineering team members to ensure a cohesive brand experience throughout the customer journey; and crafted solutions that are authentic to AT&T’s brand values and uphold cross-platform UXW standards. Key Roles and Responsibilities: with little or no supervision, wrote, edited, and enhanced content to meet established tone and style standards set out in AT&T’s Knowledge Management Framework Writer’s Edition, the Yahoo Style Guide and other adopted style sheets.
Originated content for new pages and experiences from templates or other existing pages. Interfaced with multifunctional teams, reviewing website content to ensure consistent tone of voice and editorial style standards. Served as representative to design community with current and complete rationales, and contributed to business case development. Collaborated with internal and external team members, representing the content direction on the overall design solution. Applied expert knowledge, principles, theories, concepts and writing ability to large and complex project deliverables.
Created UX Spanish translations for wireframes, web and mobile applications, and email communications. Reviewed and updated legacy translations for use in current projects. Conducted high volume audits and gap analysis of legacy Spanish UX content (qualitative analyses) and, where needed, either replaced or revised it. Proofread and copyedited translation work submitted by vendors. Helped author and edit the AT&T Client Halo Integration Portal (CHIP) Client Onboarding Guide, intended for both tech and nontech users. Authored UX Spanish Translation and Translation Placeholders for AT&T Agile SAFE Teams, a guide for creating accurate translations of technical content consistent with both the AT&T style guide and the standards of the Royal Academy of Spanish (la RAE).
Writer & technical writer (on contract) at New York City Housing Authority (NYCHA), NY, Oct 2019 – Mar. 2020
Write articles in a fast-paced deadline-driven public information environment about NYCHA employees and residents and its institutional initiatives and process of transformation. Turn complex technical information provided by numerous departments into easy to understand communications materials for wider audience consumption. Regularly use CMS to edit and update Authority Web content. Developed and maintained relationships and contacts with diverse stakeholders and constituencies. Contributed to policy and procedure writing as part of the Authority’s response to the Covid-19 pandemic. Compile relevant internal communication information for intranet use.
NYCHA’s mission is to increase opportunities for low- and moderate-income New Yorkers by providing safe, affordable housing and facilitating access to social and community services. About 390,000 New Yorkers reside in NYCHA’s 316 public housing developments and PACT/RAD developments formerly managed by NYCHA around the five boroughs. Over 185,000 receive subsidized rental assistance in private homes through the NYCHA-administered Section 8 Leased Housing Program.
Senior Fellow at Health Innovation Technology Lab (HITLAB) at Columbia Medical Center, Apr 2017 - Apr 2019
Served as writer and technical/communications writer on several UX design projects for health care pharmaceutical companies. Completed compliance training and attained certification required by the federal Health Insurance Portability and Accountability Act of 1996 (HIPAA).
HITLAB is a healthcare innovation lab, affiliated with Columbia University, that helps leading organizations ideate, create, evaluate, and diffuse technology-based solutions to improve the quality and accessibility of healthcare worldwide. The Lab is committed to accelerating the diffusion of digital health impact through education across local and global communities.
Contributing Editor, Blue Magazine: the Independent Voice of Law Enforcement, January 2016 – Present
Contribute copy-editing services as well as editorial content (photojournalism and opinion-editorial) that support the magazine’s mission of providing news and information to law enforcement officers across the United States.
Adjunct English Instructor, Boricua College, NY, 2014 - 2018
Taught college level composition and advanced college composition. Teach basic writing to native English speakers and ESL students in class sizes averaging 25 students. Covered areas include critical thinking, reading and modes of rhetoric; evaluation, summary, analysis, refutation, persuasive argument and other essay types; logical fallacies and supportive evidence; counter-argument and rebuttal; deductive and inductive reasoning; researching and citing sources; reading comprehension; grammar and vocabulary; content development; thesis statement development; transitions; topic sentences; paragraph development; conclusions; online discussion board forum for weekly reading assignments; and individual conferences with students throughout the semester.
Editorial Coördinator, NYC Independent Budget Office, NY, 2008 – 2011
Economic editor, technical writer, blogger, and communications coördinator for non-partisan municipal budget agency. Worked on tight deadlines, mandated by state and city statutes. Worked with various staff members to determine current editorial procedures and practices and created comprehensive agency style manual that set forth existing editorial procedures and practices. Optimized the agency’s existing document designs. Drafted and otherwise edited, reformatted, and rewrote contents of agency reports, blogs, testimony, and Op-Eds, while applying agency-wide editorial standards to all documents. Responsible for reviewing and revising analytical reports to ensure consistency with the agency’s style sheet and other authoritative style sheets and eliminating errors in spelling, grammar, and usage. Evaluated materials for accurate use of references, content, charts and statistics, textboxes, and footnotes. Provided detailed instructions on factors to be incorporated in subsequent drafts. Reviewed communications products, including brochures, budget guides, PowerPoint presentations, and Web pages for design and clarity. Conducted comparative bibliographic analysis of the agency’s library of publications to ensure inclusivity in transfer to website. Periodically tested the website’s hyperlinks to ensure proper linkage to documents and other targets. Participated in editorial meetings with analysts and division heads to discuss potential topics of future reports, ongoing projects, and to conduct post-publication reviews. Monitored and analyzed developments and trends at the local, state, and national levels that related to monetary and fiscal policy. Designed the agency’s Twitter page and advised senior staff on using social media to advance public information goals.
Staff Reporter, American Lawyer Media, NY, 2007 – 2008
Deadline reporter for weekly and monthly legal publications covering civil court verdicts, judgments and settlements in New York, New Jersey and California state and federal courts. Produced 40 to 50 reports per month in a fast-paced deadline driven environment. Edited, reformatted, and rewrote articles submitted by attorneys to ensure clarity, accuracy, and consistency with editorial guidelines. The articles ranged from simple dog bite and rear-end auto collision cases to complex suits arising sounding in securities law. Based on court documents and live interviews, the reports circulated in both print and online formats and republished on Westlaw. Some also ran in the New York Law Journal. The readership was composed mostly of trial attorneys, perhaps the most exacting and contentious audience anywhere, requiring the highest standards of accuracy and balance. Duties included headline writing and fact-checking Top 100 Verdicts, which comes out in book form and as a summary list published in the National Law Journal.
Hohenberg Scholar, Columbia Graduate School of Journalism, NY, 2006 – 2007
Coursework: Reporting and Writing, Business and Financial Reporting, Photojournalism, Columbia News Service, Ethics and Law. Masters Project on the teaching of ethics at the US Naval Academy. While pursuing a graduate degree in journalism served in the following capacities: Writer and Photographer, Columbia News Service: generated story ideas and reported on national trends in entertainment, employment, culture, and education. Every story was picked up by a print or online publication, including the Washington Post, The Austin-American Statesman, and T.V. Guide. Staff Photographer, Bronx Beat: general assignment photographer for biweekly print newspaper. Shot free-standing photos and photos to accompany stories. Events Photographer, Society of Professional Journalists, Columbia chapter: photographed events organized by student journalist group, including the Pulitzer Traveling Fellows program and various social events.
Associate Professor of English (Tenured), Palm Beach State College, FL, 1997 – 2006
Taught core and elective composition, creative writing, and literature courses, including American Literature (before and after 1865), World Literature after the Renaissance, and the Bible as Literature; Created and reviewed curriculum in both the English and English-for-Speakers-of-Other-Languages programs; read, evaluated and graded student essays; advised the Beachcomber (student newspaper); organized and led community-based writing workshop for poets and fiction writers; as chair of English Department, scheduled classes, and hired, supervised and wrote evaluations of adjunct faculty. Initiated and coördinated efforts by the college and the American Legion to endow scholarships for U.S. military veterans. Created self-study manual to guide the college through the reaccreditation review by the Southern Association of Colleges (SACS). Authored mission statement for English department and English cluster. Authored academic freedom statement adopted by Board of Trustees as college policy and incorporated into faculty bargaining agreement. Authored and edited English course descriptions for college catalogue. Organized on campus literary readings and programs for local and visiting writers. Moderated and participated in panel discussions covering Latinos in film, community responses to 9/11, and the impact of the Patriot Act on academic freedom. Advised the Beachcomber (student newspaper), Contessa (student literary journal), and the Dominican Club. Served as liaison to various civic organizations, including the American Legion, the Armory Art Center, ASPIRA and the Hispanic Jewish Committee of Palm Beach County to promote the college and raise scholarship funds (over $40,000). Served on key district committees: Academic Curriculum, Diversity, English as Second Language (ESOL), Tenure & Promotion, Program Coördinating Committee for Martin Luther King Jr. Memorial Award and Strategic Planning (district level).
Spanish UX translation; Medical Spanish; Cloud Computing: Google Drive, Docs, Gmail, and Amazon Web Services; Adobe Creative Suite: InDesign, Illustrator, Photoshop, Dreamweaver, InCopy, Bridge, and Premiere; WordPress content management system (CMS), Citrix, and WIX; Microsoft Office Suite, Excel, PowerPoint, Photo Mechanic, Bloomberg Machine, Factiva and other electronic research tools, PDF scanner, working knowledge of XHTML and CSS, blogging and social media management; photography, photo editing, including retouching, conversion of film negatives and slides into digital images; eBook conversion (both MOBI and EPUB); copywriting; copy-editing, developmental editing, literary editing, proofing, and formatting, social media marketing and social media management; writing in multiple genres, from news reporting to public affairs, technical and procedure writing, as well television and film script writing; media tagging, metadata, and data asset management; Sharepoint; Mural; Jira Align; Agile SAFe; Webex; Zoom; Skype; MS Teams. Style sheets: Chicago Manual of Style; AP Style Guide; MS Writing Style Guide (and MS Spanish Style Guide); Yahoo! Style Guide; AT&T Knowledge Framework Work for Writers; Style Guide of the Congressional Budget Office; New York Times Manual of Style and Usage; New York Public Library Writer’s Guide to Style and Usage; AMA Manual of Style (11th Edition); and academic style sheets MLA, APA, and CBE.
News reporting and writing
The Washington Post, New York Law Journal, Backstage, Reuters (Canada, India, Singapore), Columbia Journalist, Yahoo News (US, India, Singapore), MSNBC.com, ABC News, T.V. Guide, BCN (Broadband Comedy Network), The Star Online, Tampa Tribune, New York Resident Magazine, Hamptons Resident Magazine, Contracosta Times, Boulder Daily Camera, Lexington Herald-Leader (Kentucky.com), Mobile Register (Alabama), GreatReporter.com, Austin Statesman-American, VerdictSearch (New York Reporter, New Jersey Reporter, and California Reporter), and Blue Magazine: the Independent Voice of Law Enforcement.
Columbia Journalist (web), Bronx Beat (print & web), Tampa Tribune, New York Resident Magazine (print & web), 801 Magazine, Gothamist, the Brooklyn Daily Eagle (print & web), DNAinfo.com.
United States Marine Corps (Reserves), 1983 – 1989
Communications Center Operator. Processed, recorded, and typed messages, data cards, and tapes so that they could be sent or received. Duties included operating teletypewriters, optical character readers, tape transport, and terminal consoles, as well as correcting, retrieving, and logging in messages. NCO Leadership training. Top Secret Security Clearance. Cold War Service Certificate. Honorable Discharge.
MS in Journalism, Columbia University, NY, May 2007
Coursework: Reporting and Writing, Business and Financial Reporting, Photojournalism, Bronx Beat, Columbia News Service, Ethics, and Law. Masters Project on the teaching of ethics at the U.S. Naval Academy.
MFA in Writing, Columbia University, NY, May 1994
Coursework: writing and literature with concentration in poetry.
BA in English, with Honors, Brooklyn College, NY, May 1991. Coursework: English major with minors in education and religious studies.
Regents Diploma, Cathedral Preparatory Seminary (Brooklyn), NY, June 1983
Coursework: college preparatory with religious curriculum.
National Arts Club, NY, 2010 - Present
Active member of the Theater Committee, which organizes literary and theatrical programs and awards the club’s prestigious Medal of Honor for Theater.
W.B. Yeats Society of New York, NY, 1990 - Present
Active member of executive committee which planned literary, academic and social programs at the National Arts Club, the Liederkranz Club, Harvard Club, Columbia University, New York University, and other venues. Coördinated the Yeats Poetry Prize from its initiation until 1999. Served as treasurer from 1995 to 1997.
Online News Association, New York Chapter, 2010 - 2014
Serve on central planning committee that organizes panel discussions and networking events for online news professionals. Programs have been held at Columbia University, New York University, Cooper Union, The New York Times, and the Associated Press.
National Association of Hispanic Journalists, Region 2, NY, 2007 – 2010
Regional Conference Committee. Helped organize Region 2 conference at the CUNY Graduate School of Journalism. Created 20-page new media information packet that was provided to conference participants. Secured permissions and copyrights.
American Legion Post 47, Palm Beach County, FL, 2003 – 2006
Chaired Boys State Committee that sends high school students to the state capital for week-long education program in government. College liaison officer in successful effort to endow scholarships for military veterans studying at Palm Beach Community College. Raised over $44,000.
Etta Ress Institute for Senior Citizens, Palm Beach, FL, 1997 – 2006
Instructor of poetry and memoir writing classes to senior citizens. Served as liaison with Palm Beach State College to provide the Institute with lecturers from college faculty.
Hohenberg Scholarship for Business and Economic Reporting, 2006; Certificate of Service, Strategic Planning, Palm Beach State College, 2005; Certificate of Appreciation, Palm Beach State College Library, 2005; Certificate of Teaching Excellence, Palm Beach State College, 2001; Certificate of Appreciation, Etta Ress Institute for Life Long Learning, 2000; Faculty Recognition Award, Palm Beach State College Athletics Dept., 1997; Departmental Fellowship, Columbia University, 1992; Writing Fellowship, Columbia University, 1991; National Hispanic Scholarship, National Hispanic Scholarship Fund, 1991; Bernard Grebanier Sonnet Prize, Brooklyn, College, 1991; Irwin Shaw Fiction Prize, Brooklyn College, 1990.
Spanish (Fluent: Written and Spoken)
American Translation Association (ATA No. 274994), Online News Association of New York, Society of Professional Journalists, National Association of Hispanic Journalists, Alumni Association of the Columbia Graduate School of Journalism, South Asian Journalists Association (Life Member).
Available upon request